Frequently Asked Questions
Welcome to our FAQ, you will surely find the answers to your questions there. However, if one of your questions remains unanswered, ask your question on our chat, we will have an answer for you!
HOW TO RECEIVE THE LATEST OFFERS?
You can subscribe to receive our newsletters. To do this, nothing could be easier, just click on the "Newsletter" tab on the left of your screen.
HOW DO I KNOW WHICH PRODUCT WOULD SUIT ME BEST?
There are products for every skin type! We invite you to consult our "skin types" menu to find the products that suit you. You can also consult the "Our routines" menu, which will explain how and how often to use each product.
HOW TO CONTACT US ?
You can either :
Contact us via our contact form, which you can find at the bottom of the page.
Send us a private message on our Instagram or Facebook pages.
HOW TO CREATE AN ACCOUNT?
Just go to the account icon, at the bottom of your screen on mobile or at the top right on computer. You will then have to follow the procedure indicated.
HOW TO ACCESS MY ACCOUNT?
As for the creation of an account, you just have to go on the account icon, at the bottom of your screen on mobile or at the top right on computer.
WHAT TO DO IN CASE OF FORGOTTEN PASSWORD?
If you have forgotten your password, click on "Forgot your password?" in the "My account" section and follow the procedure indicated.
WHERE CAN WE BE DELIVERED?
To date we deliver to the following countries: Belgium, France, Ireland, Netherlands, Austria, Monaco, Italy, Switzerland, Luxembourg. Your order is delivered directly to your home.
HOW TO ORDER ONLINE ?
Simply place each product in your shopping cart. Thereafter, two solutions are available to you:
You can create an account, or you can checkout as a guest.
WHERE CAN I FIND MY INVOICE?
Your invoice can be viewed in your customer area.
HOW TO TRACK MY ORDER ?
Tracking your order is available in your customer area.
HOW TO RETURN MY ORDER IN CASE OF PROBLEM?
To return a product, you can click here
WHAT ARE YOUR GENERAL TERMS AND CONDITIONS OF SALE?
You can find our general conditions of sale here .
Can not find what you are looking for ?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org or via our contact form